At Crafts 4 Rescues, we are committed to delivering your orders promptly and efficiently. Our standard processing time for most orders is three to five days or less. However, we want to provide you with complete transparency, and there are circumstances where processing times may be extended.

During busy holiday seasons or in the event of a significant influx of orders, it could take more than one week, and in rare cases, processing times may extend to up to three weeks. We appreciate your understanding and patience during these peak periods.

To stay up to date with our current processing times, we regularly update our social media platforms. We recommend checking our social media for the most accurate information on our current processing times.

If you require a more precise estimate of when your order will be processed, please don't hesitate to contact us. You can reach out to us via email both before placing your order and after placing it, and we will be happy to provide you with a time estimate to help you plan accordingly.

We are dedicated to providing you with the best service possible, and we strive to keep you informed about your order status. Thank you for choosing Crafts 4 Rescues, and we look forward to serving you with top-quality products and excellent customer service.

All items are made custom for you and your furry friends. Therefore I can't accept returns or exchanges.

However If you receive a damaged or defective product, please contact our customer support team within 24hrs of receiving the product. We will provide instructions on how to proceed. We will accept returns for a bandana that has 

• Holes or Rips 
• Snaps not working 
• Sent wrong item 

We will not accept returns for ordering the wrong size if you have any questions about sizing please reach out

Before you order please measure your dog’s neck and make sure the fit would be enough for you to put a few fingers under.

All items are made custom for you and your furry friends. If you noticed you ordered the wrong size bandana let us know within 24 hours and we can fix this before shipping. 

You may request the cancellation of your order within 24 hours of placing it. After this 24-hour window, we may have already started processing your order, making it difficult to cancel.

How to Request Cancellation:

• To request order cancellation, please contact our customer support team by email. Provide your order number and the reason for cancellation in your communication. Our support team will guide you through the cancellation process.

Refund Process:

• If your order is canceled within the 24-hour window, we will process a refund to your original payment method. Please allow up to 7 business days for the refund to reflect in your account. Refund processing times may vary based on your financial institution.

• Colors may vary slightly due to lighting and differences in monitors
• Our items are homemade and pattern placement may vary.
• Our Items are not pet proof your dog should always be supervised while using our products.
• It is up to the buyer to determine the proper use of our products.